Level 2 Certificate in Principles of Customer Service



Duration Mode:

The programme is available in 2 duration modes:

  • 6 months
  • 9 months

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Ideally suited to working professionals

Description

The Level 2 Certificate in Principles of Customer Service is a comprehensive program designed to equip individuals with essential skills and knowledge to excel in customer service roles. This course focuses on developing a strong foundation in customer service principles, effective communication, problem-solving, and building positive customer relationships.

Ideal for those seeking to start a career in customer service or enhance their existing skills, this certificate offers valuable training that is applicable across various industries. Whether you're interested in retail, hospitality, call centers, or other customer-centric sectors, this course provides the necessary expertise to thrive.

By enrolling in the Level 2 Certificate in Principles of Customer Service, you'll gain a competitive edge in the job market and open doors to exciting career opportunities. Enhance your customer service skills, increase customer satisfaction, and contribute to the success of businesses. Invest in your professional development and enroll in this highly regarded program today.

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Key facts about

Level 2 Certificate in Principles of Customer Service

Mandatory Units
- Understanding the organisation
- Prepare to deliver excellent customer service
- Communication in the customer service role
- Understand customers

Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.

  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions

  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.

  • Assessments Assessment is via assignment submission

Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

The programme is available in two duration modes:


6 months
9 months

One of the following:

  • This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+

Mandatory Units
- Understanding the organisation
- Prepare to deliver excellent customer service
- Communication in the customer service role
- Understand customers

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:

6 months - GBP £1499

9 months - GBP £1199

Please find below available fee payment plans:

6 months - GBP £1499


● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £1199


● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Please Note:-

  • Innovate Awarding

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6 months  -  GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months -  GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

   
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