Level 2 Diploma in Customer Service


Duration Mode:

The programme is available in 2 duration modes:

  • 6 months
  • 9 months

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Ideally suited to working professionals

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Description

The Level 2 Diploma in Customer Service is a comprehensive program designed to develop the essential skills and knowledge required to excel in customer service roles. This course is ideal for individuals seeking to kick-start their careers in customer service or those looking to enhance their existing skills in the field.

By enrolling in this diploma, you will gain a solid foundation in customer service principles, effective communication, problem-solving, and relationship-building techniques. The program covers a wide range of topics, including handling customer queries, managing customer expectations, delivering exceptional service, and resolving conflicts.

Upon completion of the Level 2 Diploma in Customer Service, you will possess the necessary expertise to provide exceptional customer experiences, increase customer satisfaction, and contribute to the overall success of an organization. This qualification opens doors to a variety of customer service roles in industries such as retail, hospitality, call centers, and more. Invest in your future by enrolling in this recognized and industry-relevant course today.

Key facts about

Level 2 Diploma in Customer Service

Mandatory Units Group A
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations
- Manage personal performance and development

Optional Units Group B
- Communicate verbally with customers
- Communicate with customers in writing

Optional Units Group C
- Deal with incoming telephone calls from customers
- Make telephone calls to customers
- Promote additional products and/or services to customers
- Process information about customers
- Exceed customer expectations
- Deliver customer service whilst working on customers’ premises
- Carry out customer service handovers
- Resolve customer service problems
- Deliver customer service to challenging customers
- Develop customer relationships
- Support customer service improvements
- Support customers through real-time online customer service
- Support customers using self-service equipment
- Use social media to deliver customer service
- Provide post-transaction customer service

Optional Units Group D
- Health and safety procedures in the workplace
- Manage diary systems
- Provide reception services
- Contribute to the organisation of an event
- Buddy a colleague to develop their skills
- Employee rights and responsibilities
- Develop working relationships with colleagues
- Principles of equality and diversity in the workplace
- Processing sales orders
- Meeting customers’ after sales needs
- Handling objections and closing sales
- Deal with incidents through a contact centre
- Carry out direct sales activities in a contact centre
- Bespoke software

Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.

  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions

  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.

  • Assessments Assessment is via assignment submission

Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

Durationkeyboard_arrow_down

The programme is available in two duration modes:


6 months
9 months

Course Deliverykeyboard_arrow_down

Online

Entry Requirementskeyboard_arrow_down

One of the following:

  • This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

Course Contentkeyboard_arrow_down


Mandatory Units Group A
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations
- Manage personal performance and development

Optional Units Group B
- Communicate verbally with customers
- Communicate with customers in writing

Optional Units Group C
- Deal with incoming telephone calls from customers
- Make telephone calls to customers
- Promote additional products and/or services to customers
- Process information about customers
- Exceed customer expectations
- Deliver customer service whilst working on customers’ premises
- Carry out customer service handovers
- Resolve customer service problems
- Deliver customer service to challenging customers
- Develop customer relationships
- Support customer service improvements
- Support customers through real-time online customer service
- Support customers using self-service equipment
- Use social media to deliver customer service
- Provide post-transaction customer service

Optional Units Group D
- Health and safety procedures in the workplace
- Manage diary systems
- Provide reception services
- Contribute to the organisation of an event
- Buddy a colleague to develop their skills
- Employee rights and responsibilities
- Develop working relationships with colleagues
- Principles of equality and diversity in the workplace
- Processing sales orders
- Meeting customers’ after sales needs
- Handling objections and closing sales
- Deal with incidents through a contact centre
- Carry out direct sales activities in a contact centre
- Bespoke software

Assessmentkeyboard_arrow_down

The assessment is done via submission of assignment. There are no written exams.

Course feekeyboard_arrow_down

The fee for the programme is as follows:

6 months - GBP £1499
9 months - GBP £1199

Payment planskeyboard_arrow_down

Please find below available fee payment plans:

6 months - GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Accreditationkeyboard_arrow_down

Please Note:-

  • Innovate Awarding

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6 months  -  GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months -  GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)


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