Level 2 Diploma in Public Services and Operational Delivery


Duration Mode:

The programme is available in 2 duration modes:

  • 6 months
  • 9 months

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Ideally suited to working professionals

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Description

The Level 2 Diploma in Public Services and Operational Delivery is a comprehensive program designed to prepare individuals for a career in public services. This course is ideal for those interested in joining the police force, fire service, armed forces, or other public service sectors. By enrolling in this diploma, you will gain a solid foundation in key areas such as emergency planning, security procedures, teamwork, communication, and problem-solving. The curriculum focuses on developing essential skills and knowledge required to excel in operational roles within the public service sector. Whether you aspire to become a police officer, firefighter, or work in other public service capacities, this diploma will equip you with the necessary skills to meet the demands of these challenging roles. Join the Level 2 Diploma in Public Services and Operational Delivery to embark on a rewarding career dedicated to serving and protecting the community.

Key facts about

Level 2 Diploma in Public Services and Operational Delivery

Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
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Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.

  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions

  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.

  • Assessments Assessment is via assignment submission

Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

Durationkeyboard_arrow_down

The programme is available in two duration modes:


6 months
9 months

Course Deliverykeyboard_arrow_down

Online

Entry Requirementskeyboard_arrow_down

One of the following:

  • Secondary education equivalent to three GCSEs and two A-Levels

Course Contentkeyboard_arrow_down


Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
-

Assessmentkeyboard_arrow_down

The assessment is done via submission of assignment. There are no written exams.

Course feekeyboard_arrow_down

The fee for the programme is as follows:

6 months - GBP £1499
9 months - GBP £1199

Payment planskeyboard_arrow_down

Please find below available fee payment plans:

6 months - GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Accreditationkeyboard_arrow_down

Please Note:-

  • British Awarding Association (BAA)

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6 months  -  GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months -  GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)


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Simply let us know your email address, we will email you the programme Viewbook asap.

   
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