Level 2 Diploma in Public Services and Operational Delivery



Duration Mode:

The programme is available in 2 duration modes:

  • 6 months
  • 9 months

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Ideally suited to working professionals

Description

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.

Key facts about

Level 2 Diploma in Public Services and Operational Delivery

Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
-

Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.

  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions

  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.

  • Assessments Assessment is via assignment submission

Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

The programme is available in two duration modes:


6 months
9 months

One of the following:

  • Secondary education equivalent to three GCSEs and two A-Levels

Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
-

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:

6 months - GBP £1499

9 months - GBP £1199

Please find below available fee payment plans:

6 months - GBP £1499


● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £1199


● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Please Note:-

  • British Awarding Association (BAA)

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6 months  -  GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months -  GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

   
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