Level 3 Diploma in Customer Service



Duration Mode:

The programme is available in 2 duration modes:

  • 6 months
  • 9 months

Download Brochure

Ideally suited to working professionals

Description

The Level 3 Diploma in Customer Service is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in the field of customer service. This diploma is ideal for anyone aspiring to pursue a career in customer service or seeking to enhance their existing customer service skills.

Throughout the course, participants will gain a deep understanding of customer service principles, effective communication techniques, problem-solving strategies, and relationship-building approaches. They will learn how to deliver exceptional customer experiences, handle challenging situations, and exceed customer expectations.

This diploma program covers a wide range of topics, including customer service standards, complaint handling, customer retention, and service improvement. It emphasizes the importance of delivering outstanding service across various industries and sectors.

Upon completion of the Level 3 Diploma in Customer Service, individuals will be equipped with the skills and confidence to provide exceptional service, build strong customer relationships, and contribute to the overall success of organizations. This qualification is highly regarded by employers, making it a valuable asset for career advancement in customer service roles.

ear47mtete|0000C012B042|GSBF|tbl_courses|Description|8FB1E9CD-2559-4A07-BE6A-D4D9EC5D1BC3

Key facts about

Level 3 Diploma in Customer Service

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.

  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions

  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.

  • Assessments Assessment is via assignment submission

Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

The programme is available in two duration modes:


6 months
9 months

One of the following:

  • This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:

6 months - GBP £1499

9 months - GBP £1199

Please find below available fee payment plans:

6 months - GBP £1499


● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £1199


● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Please Note:-

  • Innovate Awarding

Apply Now

6 months  -  GBP £1499

● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months -  GBP £1199

● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

   
Captcha: What is 9+6 ?